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Terms & Conditions

Terms & Conditions

Compliments and Concerns

At SelectABroker, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.


Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.

If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.


If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

You can contact our Licensee, QED Credit Services by whichever of the following means best suits you:

Call: 1300 817 662
Post: Complaints Handling Officer
31 Ardentallen Road Enoggera Qld 4051


If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an Update on your complaint

If you have lodged a complaint with us, you can contact us at anytime to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.


We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Financial Ombudsman Service Ltd (FOS). You can contact FOS at:

Call: 1300 138 422 (local call cost)
Post: Credit & Investments Ombudsman
Reply Paid 252
South Sydney NSW 1234

Terms and Conditions
The information on this site is the property of Select a Broker and subject to Copyright. Unauthorised use of the information is not permitted. The information on this site is of a general nature and it is not intended that it should be used for the purpose of making decisions about acquiring any product or service of Select a Broker. Select a Broker accepts no responsibility for any loss, cost or expense arising from the use of information in this site. Full product and service information is available from Select a Broker. All the information on this site is subject to change without notice and Select a Broker cannot guarantee the accuracy or completeness of the information. Products and services of Select a Broker are only available in Australia and only available to persons or corporations that deal directly with the company.

If Select a Broker becomes or is made aware of any ongoing concerns or problems with our Website we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Statement, or you have a problem or complaint, please contact us at



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